A recent survey carried out by Tillster/SSI has shown that there is a growing demand for self-service ordering kiosks in quick service and fast casual restaurants. The kiosks are being used to reduce queue times and order errors while increasing revenue through upselling.
It found that customers of all ages are interested in using self-service technology, with the highest being the 25-34 age group, with almost 70% of customers stating they would visit more if self-service ordering was offered. Enthusiasm was also shown in the over 65 category, where just over 33% indicated their interest in the technology.
Find the full report here.