1. Provide the fare that is lowest available
We provide the cheapest fare accessible to you for the date, journey, and course of solution you request through our web site (koreanair Open in new screen ), on our phone reservation system, at airport solution counters, and also at admission workplaces within the town. Upon demand, our representatives will determine itineraries that are alternative your travel routine is versatile.
2. Alert customers of delays, cancellations, and diversions as needed by 14 CFR Code of federal laws В§ 259.8
Whenever a modification of the status of a trip does occur (i.e., a wait of half an hour or maybe more when you look at the operation that is planned of journey, a termination of a trip, or even a diversion), we are going to promptly offer details about the alteration within half an hour soon after we become conscious of such an alteration, as needed under 14 CFR Code of federal Regulations 259.8(a). We are going to make info on such changes available via our toll-free phone number (1-800-438-5000), via our U.S. internet site, koreanair Open in brand new screen (within the Flight Status Menu), in the gate area ( for the journey at a U.S. airport), and via any journey status registration solution we offer that delivers notification to passengers (towards the degree we offer such solution). We offer, through our gate agents and trip teams, prompt updates regarding the status and results in of delayed, cancelled, or diverted routes. We now have set up flight monitoring technology which will enhance our capacity to monitor delays and diversions; it can help us relay information more entirely. We will contact you about cancellations as soon as the occasion is manufactured recognized to us utilizing the email address in your booking.
3. Deliver baggage on time
It really is our intention to produce your luggage on time. Nevertheless, in case this doesn’t happen, we will make an effort to get back your misplaced luggage within a day. Inform a Korean Air worker during the airport if you fail to find your luggage. To check on the progress of the case search, phone the local workplace where you have made your report or head to during the airport menu on our internet site. We shall attempt to contact owners of unclaimed baggage whenever a true name and target or a phone quantity can be acquired. We utilize scanning technology to recognize the place of most baggage that is unclaimed assists us Flirtlocal support to quickly reunite you along with your home. Bags being unclaimed after a week are provided for our head office in Incheon, where efforts that are continued designed to find case owners.
4. Penalty won’t be applied so long as you cancel booking and ask for refund within a period that is certain purchase.
For the reservation that is scheduled and ticketed through Korean Air ticketing office, Korean Air provider center (800-438-5000), or Korean Air website (koreanair Open in new screen ) seven days or maybe more before the very first departure date of one’s itinerary, you may be given a reimbursement for the solution without penalty in the event that you cancel the booking and ask for the reimbursement within a day of purchase.
5. Offer prompt admission refunds
We are going to issue refunds for qualified domestic and tickets that are international seven company times for charge card purchase, and twenty company times for acquisitions created by money or check. Demands for refunds might be submitted to Korean Air ticketing office, Korean Air provider center (800-438-5000) or your travel agent. Home elevators this ongoing solution can be seen on our internet site within the customer care menu.
6. Correctly take care of people with disabilities along with other special requirements, including tarmac delays
- Passengers with Disabilities along with Other needs that are special
Accommodating the unique requirements of people with disabilities is a main concern for Korean Air. Upon demand, we provide such people a number of unique solutions:
- Transportation to, from, and between gates, either by wheelchair or, in lot of places, electric cart.
- Boarding help.
- Whilst in the airport as well as on the air plane, assist with passengers with artistic, auditory, intellectual, or mobility impairments.
To guarantee the quality that is high of solutions and security of consumer liberties, we designate Complaint Resolution Officials (CROs) in most airports who’re accountable for ensuring solutions supplied to the clients with disabilities are properly implemented.
We offer unaccompanied passenger solution for kids many years 5 through 11 who can be traveling alone. The service that is same be supplied to kiddies many years 12 through 16 who can be traveling alone. (Fees make an application for unaccompanied small solution.) Info on this solution are available on our webpage into the Travel provider menu.
7. Meet clients’ crucial needs during long tarmac delays
We shall offer details about the status of a journey if you have a delay that is extreme you’ve got boarded or following the air plane has landed. If security and safety conditions enable, we will also provide for your important requirements such as for instance food, portable water, operable lavatory facilities, and usage of hospital treatment. For lots more information, see Korean Air’s Contingency Plans for Tarmac Delays.
8. Treat people fairly and regularly into the full situation of oversales
Sometimes, we possibly may never be in a position to offer you a chair on a particular trip even if you own a ticket and always check in on time. This really is called an oversale, also it happens in the event that true quantity of customers whom sign in (prepared to board) surpasses the sheer number of available seats.
In the event that you voluntarily provide your seat up, we offer settlement and transport on an alternative journey. A notice which describes the responsibilities together with settlement in a quantity decided by Korean Air will likely be directed at you. If you should be involuntarily rejected boarding, we provide settlement and transportation on an alternative trip. A notice which describes the responsibilities plus the payment in a quantity decided by Korean Air is directed at you.
The policies and procedures that people follow be certain to get reasonable and treatment that is consistent such oversales happen.
9. Disclose travel itinerary as well as other policies that affect your travel
We shall give you your travel itinerary and information that is complete policies and procedures that affect your travel:
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Provide frequent flyer details
Crucial guidelines, limitations, and redemption information can be found on our web site in Skypass menu. In addition, these are typically supplied upon enrollment and offered in revision notices provided to Skypass users.
Offer aircraft setup
Aircraft setup, chair width, and pitch ranges can be obtained on our internet site in About Us menu. In addition, you’ll be able to search for the information through our reservation and airport agents.
Offer crucial terms cancellation that is including
Information concerning terms and conditions are obtainable on our internet site with regards to utilize and General conditions of carriage menus.
10. Inform customers in a manner that is timely of in itineraries
We’re going to inform in a manner that is timely of on the journey if you find a big change in order to not ever impact your itineraries. We shall contact you in regards to the aircraft or perhaps the routine modifications as soon as the occasion is well known, utilizing the contact information you offer us in your booking
11. Ensure responsiveness to client complaints
We are going to acknowledge receipt of written consumer complaints within thirty days of receipt and can deliver a substantive reaction within 60 times of getting the grievance. Please deliver us your remark or grievance towards the address that is following.
- Mail : 260, Haneul-gil, Gangseo-gu, Seoul, Southern Korea Korean Air Customer, 07505
- Call us Open in new screen on our site
12. Offer services to mitigate passenger inconveniences resulting from cancellations and misconnections
If your termination does occur, we will try to contact you because of the email address you offer in your booking so that you can relieve any inconvenience you could experience. In addition, we strive to verify you in the flight that is next run that includes seats for sale in the exact same course of solution whenever rebooking is essential. We offer resort accommodations at Korean Air contracted facilities, according to supply, if you should be expected to stay instantaneously while from your destination or home as a result of a wait, misconnection, or termination within Korean Air’s control.
